User Experience , Case Study , Self Service Portals , Optimizely

Find out how Appius took Capita’s digital strategy to the next level

Author: Stuart Lane
October 26, 2021
I thought you might be interested in reading our online case study about how we helped Capita Travel & Events to take their digital strategy to the next level in the areas of marketing and portal service provision to UK corporates via new website builds in Optimizely (formally Episerver).
 
Some of the year 1 stand out results are:
  • dramatically increased website sales lead volumes
  • full adoption of the new travel portal by the customer base
  • delivery of innovative 'smart travel' behavioural change proposition

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So how did Appius and Optimizely (formally Episerver) achieve this?

Capita Travel & Events, a division of the 73000+ employee Capita Group had a successful travel booking portal solution, but were struggling for full adoption and needed to incorporate a new User Experience in line with their innovative ‘smarter travel’ model.

At the same time the company needed a new marketing website to leverage a new responsive delivery of their ‘angled’ brand with parallax effects, whilst retaining full content manageability.
 
Appius successfully delivered the solutions via new website builds in Optimizely (formally Episerver) 9.2, with the marketing site hosted in Azure on the Optimizely (formally Episerver) DXC. Our user experience work on the new portal was prototyped, tested and iterated with varied Capita clients as well as the implementation managers who would configure for each customer.


What our client had to say about Appius…


“Capita have worked with Appius on the design and development of our integral travel and events booking portal. Appius have demonstrated excellent technical knowledge of the Episerver environment and the ability to integrate this successfully with a number of internal and external data feeds. They have worked closely to collaborate with our internal development team and have always gone the extra mile to deliver releases on time around key events and commitments. The UI was developed by the Appius team informed by their user testing process and has been well received by our customers and at a recent industry event. We are looking forward to working with Appius on the next phase of improvements."
- Sarah Humble – Product Manager – Capita Travel and Events

Read the full case study on our website, which includes more information about our approach and a diagram of the technical architecture we put in place.

Alternatively, get in touch with us by calling 01202 553722 or contact us on our website. if you would like to find out more, or would like to discuss any aspects of your digital strategy.
 

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About Author
Stuart Lane
Stuart Lane

Stuart Lane has been working in digital since 1998 starting up home shopping at Sainsburys then working agency side leading global user centred design projects for global clients like Vodafone. He has been Head of Experience and Engagement at Appius since 2004.
In this role he leads the company’s expertise and delivery of ux, creative, SEO and digital marketing, analytics and user centred design. He also leads the company strategy on the use of split testing and personalisation tools, as well as data and AI with the support of two data scientists in his team. He is excited to be bringing data to bear for insight and to create AI driven experiences that really embody the essence of your organisation, brand, products and services in your digital channels.
With over 20 years of experience in the industry and having personally conducted over 500 interviews with real users of websites, portals and apps, Stuart’s journey has been marked by a deep passion for making digital marketing and experiences really work and evolve for the website users. He can combine your objectives with answers to the needs and problems of your target audience, and with his team of experts can provide an important ingredient to the success of your digital product strategy.

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